Telephone, fax and modem lines and a variety of installations and options can be provided in this service area. Voice mail is provided along with group phone conferencing equipment and setups. Contact IT Services at 293-2605, Option 1.

Phone Conferencing		Dialing Instructions
Audix Instructions		Directory Feature
Call Pickup Feature		Phone Button Programming
Coverage Path Feature		Toll-Free Services

Dialing Instructions

On-campus extensions are 5 digits in length and begin with a 3.
Our campus is connected via 5-digit (toll free) dialing to both the KUMC campus in Kansas City and the main campus in Lawrence. These numbers can be reached as follows:

• 785-864-xxxx dialed as 4-xxxx Lawrence, administrative & academic numbers
• 785-812-xxxx dialed as 2-xxxx Lawrence, mainly residence hall numbers
• 913-588-xxxx dialed as 8-xxxx Kansas City, KUMC campus
  (If any of the above are dialed as long distance, (9+1+10-digits), you will be charged toll call rates, even though the number was available as a toll-free call.)
• Local outside calls dialed as 9+7-digit local number
• Long distance outside calls dialed as 9+1+area code+7-digit number
  

There are no extensions that begin with the number 9. Anyone asking to be transferred to an extension beginning with a '9' should be considered a security risk and dealt with accordingly. Always be certain of the destination whenever you transfer a caller.

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Phone Button Programming

A variety of speed dial buttons and other phone features can be programmed on your phone. Contact IT Services to have buttons programmed with different numbers or features. Your phone templates will also be updated to reflect the new configuration.

Coverage Path Feature

What happens to my calls when I am not available to answer my phone?

If your phone is not forwarded, your calls are 'covered' to the coverage path assigned to your phone. The coverage path is administered by Information Technology Services, and can contain up to six internal extensions where your calls will be sent. The last point can be Audix voice mail, if you are a voice mail subscriber.
Considerations:

• SAC - sends calls immediately down the coverage path without ringing 3 or 4 times.
• Call Forwarding can be used to send your calls to places not on the coverage path.
• If your coverage path has all six points administered it's possible that your phone will ring up to 20 times before your voice mail answers. (This statement assumes that none of the phones are either SAC'ed or forwarded)
• If you are not a voice mail subscriber, your calls can not be handled by voice mail at another extension (front desk, etc).

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Call Pickup Feature

This feature enables you to answer a call ringing at a co-worker's phone. Call Pickup is accessible by dialing *77 or hitting the Call-Pickup button. You must be assigned in a call pick up group with your co-worker in order to 'pickup' their calls.

Directory Feature

This feature enables you to use the letters on the dialpad to enter an on-campus person's last name to dial their phone without knowing their number. Utilizes three buttons on your phone by:

• Press the 'Directory' button - begin to enter the letters of the person's last name.
• Press the 'Next' button to tab through non-unique entries.
• Press the 'Call-Display' button to place a call to the person displayed.
  

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Toll-Free Services

Toll-free services are available for:

• Public access to your department
• Faculty and staff access to the Remote Access Server, voice-mail and voice service to department

We can customize these services for your department, either permanently or on a temporary basis for a special project for your department.

Phone Conferencing

Conference calls can be placed from your digital telephone set to join a maximum of you and five other parties by the following:

• Have the initial party(ies) on an active call
• Press the 'Conf' button. (This will place the current caller(s) on Hold and allow you place a subsequent call)
• When the subsequent caller is on the line, press the 'Conf' button a second time. (This will join you and the other callers together)
• To add another party, repeat the above instructions.
  
  

If more than five additional callers need to be added, IT Services can schedule other bridging equipment at no additional cost.

Most digital phone sets have 'speakerphone' conferencing capabilities. (Earlier models of the 7406 have a one-way only speakerphone) These sets provide only basic speakerphone capabilities and have a tendency to cut out with ambient room noise. A Polycom conferencing system with remote microphones is available and will accommodate a larger group (up to 20 persons) without the cutouts. This set can be scheduled on the Audio-visual at Wichita calendar through Groupwise for most of the on-campus conference rooms.