Phone Instructions

Transfer

To transfer calls complete these steps

• Press transfer key on phone
• Dial the extension the call will be transferred to
• Press transfer key to complete the transferring of the call.

Call Pickup

This feature enables you to answer a call ringing at a co-worker's phone. Call Pickup is accessible by dialing *77 or hitting the Call-Pickup button. You must be assigned in a call pick up group with your co-worker in order to 'pickup' their calls.

Conference

Conference calls can be placed from your digital telephone set to join a maximum of you and five other parties by doing either of the following:

• Dial each line individually:
  • Have the initial party(ies) on an active call
  • Press the 'Conf' button. (This will place the current caller(s) on Hold and allow you place a subsequent call)
  • When the subsequent caller is on the line, press the 'Conf' button a second time. (This will join you and the other callers together)
  • To add another party, repeat the above instructions.
• Set up a local phone bridge:
  • Call IT Services to schedule a bridge line.  ITS will provide you with an access number and PIN for your call.  If the call is of a sensitive nature, a discrete access code may be assigned.
  • On the day of the call each participant will dial into the phone number provided.
  • Upon dialing the access number, participants will be prompted to enter the PIN.
  • The caller's status will be announced and will be automatically joined to the conference.
  • Once finished please be sure all lines have been disconnected to end the conference.

If more than five additional callers need to be added, IT Services can schedule other bridging equipment at no additional cost.

Most digital phone sets have 'speakerphone' conferencing capabilities. (Earlier models of the 7406 have a one-way only speakerphone) These sets provide only basic speakerphone capabilities and have a tendency to cut out with ambient room noise. A Polycom conferencing system with remote microphones is available and will accommodate a larger group (up to 20 persons) without the cutouts. This set can be scheduled on the Audio-visual at Wichita calendar through GroupWise for most of the on-campus conference rooms.

Coverage Paths

What happens to my calls when I am not available to answer my phone?

If your phone is not forwarded, your calls are 'covered' to the coverage path assigned to your phone. The coverage path is administered by Information Technology Services, and can contain up to six internal extensions where your calls will be sent. The last point can be Audix voice mail, if you are a voice mail subscriber.
Considerations:

• SAC - sends calls immediately down the coverage path without ringing 3 or 4 times.
• Call Forwarding can be used to send your calls to places not on the coverage path.
• If your coverage path has all six points administered it's possible that your phone will ring up to 20 times before your voice mail answers. (This statement assumes that none of the phones are either SAC'ed or forwarded)
• If you are not a voice mail subscriber, your calls can not be handled by voice mail at another extension (front desk, etc).

Dialing

On-campus extensions are 5-digits in length and begin with a 3.
Our campus is connected via 5-digit (toll free) dialing to the KUMC campus in Kansas City, the main campus in Lawrence and the Salina campus.  These numbers can be reached as follows:

• 785-864-XXXX dialed as 6-XXXX Lawrence, administrative & academic numbers
• 785-812-XXXX dialed as 2-XXXX Lawrence
• 913-588-XXXX dialed as 8-XXXX Kansas City, KUMC campus
• 913-945-XXXX dialed as 5-XXXX Kansas City, KUMC campus
• 785-822-XXXX dialed as 7-XXXX Salina campus

(If any of the above are dialed as long distance, (9+1+10-digits), you will be charged toll call rates, even though the number was available as a toll-free call.)

• Local outside calls dialed as 9+7-digit local number
• Long distance outside calls dialed as 9-1+area code +7-digit number

There are no extensions that begin with the number 9. Anyone asking to be transferred to an extension beginning with a '9' should be considered a security risk and dealt with accordingly.  Always be certain of the destination whenever you transfer a caller. 

Phone Button Programming

A variety of speed dial buttons and other phone features can be programmed on your phone. Contact IT Services to have buttons programmed with different numbers or features. Your phone templates will also be updated to reflect the new configuration.